Privacy Policy

Privacy Policy

his Privacy Statement describes the purposes for which we may collect, store, use and disclose your personal information. It generally applies whenever you give personal information to us when you use one of our products or services or when we do business with you.


Collection of personal information

Personal information is generally defined as information or an opinion that can identify a person. This information could include information such as your name, postal or email address, date of birth, image and financial details.


The type of personal information that we may collect from you will depend on the dealings you may have with us. For example, we may require more information about you to open a casino account (e.g. passwords and production of identification documents) than we may require to enable you to enter a competition.


If it is reasonable or practical to do so, we collect your personal information from you directly when you use our products and services or enter into arrangements with us. Depending on the product or service that we provide to you, we may collect your personal information from third parties. If you are an agent who has, or is entering into, an arrangement to provide products and services on our behalf, we may also collect your personal information from credit reporting agencies.


We also have obligations to collect personal information under anti-money laundering and counter terrorism financing legislation


Use of personal information

We operate a number of businesses which handle personal information. The general purposes for which we may collect and hold your personal information (and share that information with related companies) are:


  • to identify you;
  • to provide you with the product or service that you have requested and any benefits you may subsequently become entitled to in relation to that product or service;
  • to manage and administer a product or service to you on an ongoing basis;
  • to protect your use of the product or service, and our ability to provide that product or service;
  • if you are an agent who is entering into an arrangement to provide products and services on our behalf, to obtain a credit report from a credit reporting agency to assess an application for commercial credit;;
  • to obtain a credit report or other information from a credit reporting agency or financial services provider to assess an application for any form of credit or payment facility which may be extended or offered to you; and
  • to comply with any obligations that we may have under laws that apply to our business, such as preparing player activity statements.

We may also use the information we collect about you, including your use of our products and services, to keep you informed about our products and services where they are relevant to your continued use of those products and services or your preferences. Information about the way and frequency with which you use our products and services may also be used by us for the purposes of quality control and to develop and improve the products and services that we are able to offer to you.


Disclosure of personal information

We may disclose your personal information where we are required to do so by law or where the disclosure is reasonably necessary to enforce the law. This may occur under the laws that apply to our business, for example, where a regulatory authority requests information from us.


This includes obligations that we have under anti-money laundering and counter terrorism financing legislation.


So that we can provide you with new and better products and services, we may also disclose your personal information between brands in the Elray Gaming Group.


In addition, there are circumstances in which we may disclose your personal information to another organisation for particular purposes that are important to help us to operate our business. These circumstances are described in detail below.